DIGITAL OPERATIONS

Create industry defining new experience

It’s 2025 — routine tasks and admin work shouldn’t dominate your workdays. Our digital operations solutions optimize and automate your most complex workflows, creating space for deep, meaningful work.

See our work

Talk to Modus!

Bring your IT team’s agility to the entire organization.

Whether it’s agility or automation, IT teams have long set the bar for modern workflows. Our digital operations solutions bring that same level of innovation to every team. Empower your organization with the tools, processes, and frameworks that unlock creative, meaningful work at every level.

Self Assessment

Get a clear and unbiased starting point to optimize your digital operations with Modus Create’s Self Assessments. These prescriptive assessments provide a detailed evaluation of your organization's digital operations maturity and calibrate next steps based on your unique requirements.

Includes

Process efficiency review
Tool utilization analysis
Compliance adherence review
Overall digital maturity score

Benefits

Clarity on operational gaps
Industry benchmarks for improvement
Targeted transformation roadmap

New Hire Onboarding

Leverage the Atlassian ecosystem, particularly Jira and Confluence, to create an efficient and engaging onboarding process. This solution not only sets your new hires up for success from day one but also improves employee retention and productivity.

Includes

Jira onboarding template adoption
Confluence-based knowledge hubs
Onboarding progress reports
Advanced Jira automation and customization

Benefits

Faster and frictionless onboarding
Improved new hire experience
Unified knowledge base

ITSM Implementation

Adopt Jira Service Management (JSM) to drive a successful, organization-wide ITSM transformation. Our approach goes beyond mere tool deployment, aligning JSM with your strategic priorities to improve service delivery and achieve exceptional outcomes.

Includes

Customized JSM configuration
ITSM process automation
Knowledge base integration
Reporting and analytics
JSM training and adoption

Benefits

Automated ITSM workflows
Faster service delivery
Improved cross-functional collaboration

Custom Atlassian App Development

Develop secure, scalable, and custom applications using Atlassian's development platforms (Forge and Connect). This helps you get data-center only features on the Atlassian cloud and have a frictionless migration.

Includes

Custom app development with
Forge and Connect
Atlassian suite customization
Third-party integrations

Benefits

Enhanced workflow automation
Seamless cloud adoption
Secure third party integrations

Enterprise Cloud Adoption

Moving from Atlassian’s Data Center to the cloud is more than just a simple migration. This process demands meticulous planning, tailored customization, performance optimization, and an unwavering commitment to security. That’s precisely what this offering is about.

Includes

Free license audit
Instance cleanup and optimization
Cloud migration and user management
Post-migration support

Benefits

Enhanced scalability
Simplified maintenance
Secure and compliant operations

OKR Implementation and Tracking

Achieving alignment and accountability requires structured goal-setting. Modus Create’s OKR solutions integrate Atlassian’s Jira Goals feature to foster transparency and measurable outcomes.

Includes

OKR strategy development
Jira Goals integration
Progress tracking and reporting
Training and coaching

Benefits

Aligned organizational objectives
Clear performance metrics
Sustainable goal-setting framework

Talk to a Digital Operations Expert

Get the best tech stack for simplifying digital operations

Our technology of choice is Atlassian, world’s #1 collaboration suite with products like Jira, Confluence, JSM, and JPD. As a three-time Atlassian Partner of the Year winner, we have elevated team collaboration at several Global 2000 firms, including Sephora, Roblox, Mapbox, and Wayfair.

See Atlassian partnership

See all partnerships

Atlassian Partner of the Year wins

Official Atlassian certifications

$M+

Saved in process improvements

CASE STUDY

Zelis moves to the cloud, transforms HR onboarding, and saves $150K

Following a series of acquisitions, Zelis wanted to simplify internal operations, particularly new hire onboarding. See how our Atlassian experts helped Zelis automate HR workflows and unlock unprecedented savings.

Get full story

More about onboarding

Digital operations FAQs

What is included in digital operations solutions?

Our Digital Operations solutions optimize workflows, enhance productivity, and drive digital transformation, especially in regulated industries such as healthcare, finance, and life sciences. Offerings include self-assessments to evaluate digital maturity, employee onboarding solutions using Atlassian tools, and ITSM implementation for streamlined service management. We also help enterprises with Atlassian Data Center to Cloud migrations, custom Atlassian app development, and OKR implementation with Jira Goals.

What’s the typical duration of a digital operations engagement?

How is Modus Create different from other Atlassian partners?

We offer end-to-end digital transformation, not just tool implementation. As an Atlassian Specialized Partner, we bring deep expertise in cloud migrations, ITSM, onboarding solutions, and custom app development. Beyond Atlassian, we provide full SDLC (Software Development Lifecycle) solutions, integrating strategy, design, and engineering to drive lasting impact. Our official partnerships with AWS, GitHub, and Ionic give businesses direct access to industry-leading expertise, ensuring they build, scale, and modernize with confidence.

Which industries does Modus Create serve?

Modus Create specializes in high-integrity industries with strict regulatory standards, including healthcare, life sciences, finance, and automotive. Our deep expertise in these sectors has made us the trusted digital product development partner for several Global 2000 enterprises in the US and beyond, helping them navigate compliance, modernize technology, and drive innovation at scale.

What’s the first step in kicking off a digital operations project?

The first step is a consultation call with our digital operations experts to understand your needs and explore ways to improve your workflows. During this call, we assess your current operations maturity, identify challenges, and outline potential improvements. We also estimate a roadmap with clear next steps and uncover opportunities to enhance team experience and productivity. This conversation ensures we align on the right strategy before moving forward.