AI strategy
Choose clarity
over hype
It’s easy to get swept up in AI buzz and chase every shiny tool. Align AI adoption with your business goals and build toward a long-term vision that delivers.
Intelligent Service Design
Reimagine CX and internal ops with AI-powered service design
Rooted in service design principles, Intelligent Service Design helps you uncover and activate opportunities for artificial intelligence. Combine design thinking methodologies with AI strategy to elevate customer experience, simplify internal operations, and reduce costs.
- Eliminate manual workarounds
- Optimize resource utilization
- Break down communication silos
- Launch innovative, AI-enhanced offerings
- Boost engagement with next-gen CX
- Surface key predictive signals
Our services
Be AI-ready in 4 weeks
Our design process keeps your user at the heart of all creative decisions.
Research and discovery
Understand users, competitors, and the landscape that shapes your service.
Experience mapping
Map your current state to reveal friction, gaps, and hidden value.
Opportunity framing
Identify pain points, prioritize opportunities, and define a clear vision for AI adoption.
Prototyping and PoC
Craft the future-state blueprint and prototype key interactions to validate your PoC.
Deliverables
What you get
Intelligent Service Design isn’t a typical AI assessment that stops at reports and recommendations. You’ll get a fully actionable roadmap, complete with industry best practices and working prototypes of your most critical service interactions.
Cloud Migration and Modernization
Current & Future State Service Blueprints
AI Opportunity Map
Key Service Interaction Prototypes
AI strategy guide
Build an effective
AI strategy
In this short guide, our CSO Sarah McCasland shares a clear, practical approach to:
- Assess your organization's AI readiness
- Pinpoint high-impact AI priorities
- Build a roadmap that navigates the complexity of AI adoption with confidence
AI Trends
Explore insights
EVERSANA unveils AI-powered solution built in collaboration with Modus Create and AWS
The solution will use AI to revolutionize the Medical, Legal, and Regulatory (MLR) process, providing unmatched accuracy, efficiencies, and compliance for life sciences companies.
Read more
Atlassian names Modus Create as a winner of the Atlassian Partner of the Year 2024 – 2025 AI Innovation Award
Modus Create was recognized for its ability to drive meaningful customer outcomes, develop groundbreaking solutions, and expand the impact of Atlassian products.
Read more
Buckle up: Agentic AI is here, and it’s changing everything
Businesses that embrace agentic AI early will have a big competitive edge, streamlining operations, boosting efficiency, and unlocking entirely new ways to work.
Read moreContact us
Kickstart your AI journey
Get in touch with Modus Create’s experts and learn how an AI Strategy Roadmap can elevate your business.
A lot of startups would benefit from the experience Modus Create brought to the table. It has set a very solid foundation on which we can grow now.
— Thomas Hufener, CEO
From a business value point of view, the AVP ensures cost savings of about 30%, and the time to market has been reduced from weeks to hours.
— Lorenz Schweiger, Head of Business Development and Strategy for the AVP
Modus Create understood our challenges and was committed to provide a solution that met our goals.
— Sapna Aggarwal, PMO, Business Process Specialist
Modus Create was an amazing partner for our GitHub migration to the GitHub cloud. We needed someone that could come in with expertise and show us the way, not just supplement our capacity.
— Mark Quigley, Global Leader for Engineering Effectiveness
