Set new employees for
success from day zero

HRSM, or Human Resource Service Management, is an approach that brings the principles of service management into HR, helping streamline HR functions, enhance employee experience, and improve efficiency. It's a way to manage and deliver HR services within an organization using structured workflows and technology platforms, often within a larger IT service management (ITSM) framework.

We use tools in the Atlassian suite such as Jira, Jira Service Management, Confluence, and Rovo to optimize your onboarding process.

The key metrics can vary according to your onboarding goal. Some of the most common KPIs to measure onboarding effectiveness are time to productivity, new hire satisfaction, retention rates, and manager feedback.

The initial assessment is swift, typically lasting 2–4 weeks for most organizations. The timeline for automating and optimizing onboarding processes depends on the scale of your infrastructure and the complexity of integrations.

We will understand your existing onboarding process and major pain points, and share an approach to improving the onboarding experience. Your specialist will walk you through the tools, timelines, and expectations, providing an overview of the resources and support available to help you succeed. By the end of the call, you’ll have a clear roadmap for the next steps.