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Customer-Centric Product Design

We deliver digital transformation and elevate your customers’ needs with human-centered design. Our unique collaborative engagement model expedites decision making with foundational research, rapid prototyping, implementation, full end to end delivery and support, and unified design systems to guide business decisions and effect transformational change.

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Enterprise Customer Experience

As your products grow and adapt, it’s a constant struggle to keep your customer’s needs top of mind. We help organizations ship better products that benefit the most profitable customer. We put your customers’ journeys in context by talking with them directly and observing how they interact with your products.

 

User Experience and Design

Today’s organizations are creating too many one off designs resulting in wasted time and resources. We build and deploy reusable design components manifested in a pattern library to streamline and optimize design and development processes. Our teams use these design systems, design research, data visualization and usability testing to design and build efficient prototypes for your organization.

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Content Strategy

Today’s thriving organizations are operationalizing their design operations to optimize product development. We deliver design transformation to eliminate redundant tasks and provide a roadmap for efficient product lifecycles.

 

Training and Workshops

A Modus Customer Experience engagement ensures your team's ability to succeed in the digital future long after our work is finished. We lead design thinking and design sprint events, workshops, and design days to transform and train your team in the work we do.

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Transform Your Design Practice with InVision

We are one of a select number of firms who can advise InVision’s clients on successful approaches to design and product development best practices.

This experience lets Modus help designers collaborate better with developers, evangelize the value of design, improve your product development organization, and leverage design systems to empower transformation.

Learn more about our work with InVision→

Modus Customer Experience Expertise

Customer Experience Strategy

  • Customer Journey Analysis
  • Voice of Customer Programs and Analysis
  • Process Analysis
  • Vision Alignment
  • Team Org Model Recommendations
  • Stakeholder and Customer Interviews

User Experience and Design

  • Design Research
  • User Interface Design
  • Prototyping
  • Usability Testing
  • Design Systems
  • Visual and Graphic Design
  • Data Visualization

Content Strategy

  • Voice and Tone Consulting
  • Content Lifecycle Audit
  • Governance and Publishing
  • Content Frameworks

Training and Workshops

  • Design Thinking Workshops
  • Design Sprint Events
  • Keynotes and Design Days
  • Design Culture and Customer Centricity Training

Modus Experience in Action

Elevating Customer Experience and Reducing Support Costs

CLIENT: BRIGHT MLS

Bright MLS challenged us to bolster revenue by launching new premium products and reduce customer support calls through a simplified user experience. Plus, Bright was in the midst of a merger — we needed to serve two user bases accustomed to different tools.

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