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Customer-Centric Product Design

Modus delivers digital transformation, customer experience management consulting, and UX consulting services to elevate customers' needs with human-centered design. Modus' unique collaborative engagement model accomplishes more than the average customer experience consulting company or customer experience firm by expediting decision making with foundational research, rapid prototyping, implementation, full end to end delivery and support, and unified design systems to guide business decisions and effect customer experience transformation.

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Enterprise Customer Experience

As your products grow and adapt, it’s a constant struggle to keep your customer’s needs top of mind. Modus enterprise customer experience management services help organizations ship better products that benefit the most profitable customer. Our teams put your customers’ journeys in context by talking with them directly and observing how they interact with your products.

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User Experience and Design

Today’s organizations are creating too many one off designs resulting in wasted time and resources. Modus customer experience experts build and deploy reusable design components manifested in a pattern library to streamline and optimize design and development processes. Customer experience consultants use these design systems, design research, data visualization and usability testing to design and build efficient prototypes for your organization.

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Content Strategy

The content within your digital product can be your company’s greatest asset or one of your costliest liabilities. Modus Create CX consultants provide a tactical, realistic, and strategic direction to maximize the effectiveness of your content based on comprehensive measurement of the effectiveness of current content and the process for creating it.

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Training and Workshops

Ensure your team continues to succeed long after our work is finished. Modus leads design thinking and design sprint events, workshops, and design days to transform and train your team in the work we do.

How Our Experts Can Help

  • Facilitate Modus Kickstarts, our own approach to kicking off any complex software engagement
  • Lead collaborative Design Sprints
  • Guide your team in learning how to interview and observe your customers

Learn more about Workshops →

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Design Systems

Design systems scale design across entire product portfolios. Modus teams work with you to reduce inconsistency and time to market. As your partner, Modus involves the right teams every step of the way.

How Our Experts Can Help

  • Scope and plan a new design system
  • Develop and implement a custom design system
  • Help implement an off-the-shelf solution

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Improve CX, Improve Your Business

Want to learn more? Fill in the contact form and a Modus expert will get in touch.

Transform Your Design Practice with InVision

Modus is one of a select number of firms who can advise InVision’s clients on successful approaches to design and product development best practices.

This experience lets Modus help user experience experts, UI consultants, cx consultants, and product designers collaborate better with developers, evangelize the value of design, improve your product development organization, and leverage design systems to empower transformation.

Learn more about our work with InVision→

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Customer Experience and Design Expertise

Customer Experience Strategy

  • Customer Journey Analysis
  • Voice of Customer Programs and Analysis
  • Process Analysis
  • Vision Alignment
  • Team Org Model Recommendations
  • Stakeholder and Customer Interviews

User Experience and Design

  • Design Research
  • User Interface Design
  • Prototyping
  • Usability Testing
  • Design Systems
  • Visual and Graphic Design
  • Data Visualization

Content Strategy

  • Voice and Tone Consulting
  • Content Lifecycle Audit
  • Governance and Publishing
  • Content Frameworks

Training and Workshops

  • Design Thinking Workshops
  • Design Sprint Events
  • Keynotes and Design Days
  • Design Culture and Customer Centricity Training

Modus in Action

Elevating Customer Experience and Reducing Support Costs

CLIENT: BRIGHT MLS

Bright MLS needed a customer experience management company to bolster revenue by launching new premium products and reduce customer support calls through a simplified user experience. Plus, Bright was in the midst of a merger and needed a customer experience consulting firm to serve two user bases accustomed to different tools.

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