Posts Archive
Vera Ginzburg
Adapting HEART Framework to Measure Customer Success
Setting the right KPIs allows you to analytically track and evaluate work to drive more successful outcomes. Read how Modus adapted Google’s HEART framework to measure customer success and learn how to use KPIs to make more meaningful decisions.
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Creating Effective and Sustainable Growth Practices
Creating sustainable growth practices is a difficult task, but one that is critical to any Modus engagement. Vera Ginzburg discusses understanding and prioritizing growth levers and opportunities to create successful business growth.
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