ITSM Solutions
Build an ITSM Foundation that works across teams
Consolidate tools, streamline processes, and scale service delivery with a consulting partner that leads with proven methods, not just configurations.
Modus brings the strategy, Jira brings the scale. Together, we help you modernize ITSM for real-world operations.
Modern service management shouldn't slow you down
The gap between what ITSM tools promise and what teams need has never felt wider. Legacy platforms slow things down, requests slip through the cracks, and the cost to keep it all running keeps climbing. That’s a lot to ask from tools built a decade ago.
Modern service management needs more than just new tools; it needs a new approach. We help teams untangle legacy systems and simplify the way they work. Our approach starts with hands-on discovery workshops, followed by ITIL-aligned design and Jira Service Management tailored to real workflows, not templates.
The result
Organizations stop firefighting and start scaling service the right way-across IT and every team that depends on it.
Our Approach to Modern ITSM
Upgrading systems is no longer enough. Modern service management demands strategy, precision, seamless integration and the right expertise.
At Modus, we work alongside your teams to understand how your organization operates, where processes break down, and what it will take to modernize service at scale.
- ITIL process consulting to align operations with modern best practices
- Jira Service Management implementations customized for real-world workflows
- Platform migrations from ServiceNow, Ivanti, Zendesk, and others
- Asset and configuration management with JSM Assets
- Advisory and managed services for long-term success
Whether you're consolidating outdated systems or scaling service across new teams, Modus helps you build a future-ready ITSM foundation.
Jira Service Management
Build on a platform designed for change and partner with experts who help you scale it
Today’s teams can’t afford the slow, expensive reality of traditional ITSM tools. They need faster time to value, easier collaboration, and flexible scalability - without hidden costs or heavy lift. Modus provides the consulting expertise to make that transition smoother and ready for scale.
Why choose Jira Service Management over legacy suites like ServiceNow?
Deploy in weeks, scale for less, and plug straight into the Dev + Ops tools your teams already use.
Fast Time to Value
Launch quickly with prebuilt templates and an architecture that scales without the overhead of traditional systems.
Transparent Pricing
No hidden costs or surprise upcharges - get enterprise-grade ITSM features without bloated licensing models.
Built for Dev + Ops
Unite developers and IT on a single platform with shared visibility and workflows that speed up collaboration and reduce risk.
AI-Powered Support
Deflect repetitive tickets and resolve faster with virtual agents, smart routing, and automation that keeps workflows running smoothly”
Jira Service Management plugs into the Atlassian suite-Jira Software, Confluence-and connects effortlessly to everyday tools like Slack and Microsoft Teams. Hundreds of Marketplace connectors and an open API make future connections simple, so your ITSM foundation adapts as fast as your stack evolves.
Modus Create
Build a competitive advantage through digital innovation
Our global team of strategists, designers, and technologists has helped the world’s biggest brands deliver powerful experiences.
Workshop-Led Discovery
Start with hands-on discovery sessions - not assumptions - to build solutions around your day-to-day workflows and priorities.
ITIL-Certified Expertise
Get process consulting and design led by ITIL v3/v4 certified experts who know how to balance speed, compliance, and scale.
Migration Experience
Move off legacy platforms like ServiceNow, Ivanti, and Zendesk smoothly - with proven frameworks that minimize disruption and risk.
Long-Term Partnership
Beyond implementation, Modus offers advisory support to help you continuously optimize, expand, and future-proof your ITSM investment.
Case study
Zelis fast-tracked onboarding and saved $150K with Jira Service Management
Zelis, a rapidly growing healthcare-fintech company, faced slow, manual HR onboarding and a tangle of more than twenty tools-including an expensive ServiceNow instance.
Partnering with Modus Create, Zelis migrated to Atlassian Cloud, integrated Workday with Jira Service Management, and automated every step of employee onboarding.
The result
Laptops and access are now ready a week before day one, 3,500 users collaborate on a single platform, and the company saves over $150K a year in licensing costs.
Modus balanced deep technical know-how with business reality. We’re faster, leaner, and ready for what’s next.
Proven Outcomes Clients Report
- Lower operating costs
- Higher self-service use
- Faster delivery
- Seamless Collaboration
- Stronger Dev + Ops alignment
- Enterprise-wide adoption
Contact us
Ready to modernize service management?
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Trusted by healthcare, fintech, and enterprise teams worldwide.
