AI strategy
Choose clarity over hype
It’s easy to get swept up in AI buzz and chase every shiny tool. Align AI adoption with your business goals and build toward a long-term vision that delivers.
Intelligent Service Design
Reimagine CX and internal ops with AI-powered service design
Rooted in service design principles, Intelligent Service Design helps you uncover and activate opportunities for artificial intelligence. Combine design thinking methodologies with AI strategy to elevate customer experience, simplify internal operations, and reduce costs.
- Eliminate manual workarounds
- Optimize resource utilization
- Break down communication silos
- Launch innovative, AI-enhanced offerings
- Boost engagement with next-gen CX
- Surface key predictive signals
Our services
Be AI-ready in 4 weeks
Our design process keeps your user at the heart of all creative decisions.
Understand users, competitors, and the landscape that shapes your service.
Map your current state to reveal friction, gaps, and hidden value.
Identify pain points, prioritize opportunities, and define a clear vision for AI adoption.
Craft the future-state blueprint and prototype key interactions to validate your PoC.
Deliverables
What you get
Intelligent Service Design isn’t a typical AI assessment that stops at reports and recommendations. You’ll get a fully actionable roadmap, complete with industry best practices and working prototypes of your most critical service interactions.
AWS case study • Healthtech
Eversana accelerates MLR approvals with Gen AI
EVERSANA partnered with AWS and Modus Create to build EVERSANA ORCHESTRATE™ MLR, an AI-powered, industry-integrated platform that revolutionizes the Medical, Legal, and Regulatory (MLR) process. Together, we developed a solution that automates over 90% of routine MLR tasks in the complex review process.
- 86% reduction in submission errors
- 35% cost savings.
“EVERSANA ORCHESTRATE™ MLR is a game-changer for the life science industry. We have set a new standard for efficiency, compliance, and quality.”
— Jim Lang, CEO at EVERSANA
Case study
Global automaker sets off AI transformation with a unique PoC
A global automotive OEM teamed up with Modus Create to explore AI opportunities. Through hands-on Innovation Day workshops, we identified key use cases and built a mobile app PoC that offers context-aware driver suggestions, creating a strong foundation for AI adoption.
AI strategy guide
Build an effective AI strategy
In this short guide, our CSO Sarah McCasland shares a clear, practical approach to:
- Assess your organization's AI readiness
- Pinpoint high-impact AI priorities
- Build a roadmap that navigates the complexity of AI adoption with confidence
AI Trends
Explore insights
Contact us
Kickstart your AI journey
Get in touch with Modus Create’s experts and learn how an AI Strategy Roadmap can elevate your business.
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"A lot of startups would benefit from the experience Modus Create brought to the table. It has set a very solid foundation on which we can grow now."
