Modus eDiscovery, an industry-leading security consulting firm, wanted to eliminate waste caused by complex spreadsheets and multiple document storage systems. They needed a unified solution for their internal and external processes and documents. They also needed guidance with deployment infrastructure and software installation. Our consultants led the deployment of Atlassian Server applications in AWS and created an Atlassian structure of projects, spaces, workflows, custom fields, and apps that aligned with client needs. At the end of the project, Modus eDiscovery had a streamlined solution deployed for reusability.

Our Work Involved

  • Deploying Jira Software, Jira Service Desk, and Confluence Server platform in AWS GovCloud environment
  • Creating a customized setup of Jira Software, Jira Service Desk, and Confluence, with add-ons
  • Providing live support during installation and configuration


  • Expedited work with reusable Jira reporting templates
  • Eliminated waste caused by complex spreadsheets and storage systems
  • Unified solution for internal and external process based on industry best practices

Modus eDiscovery is a Washington, D.C.-based information governance and eDiscovery company that provides litigation support in all phases of the electronic discovery process for corporate law departments, law firms, and government entities. Modus eDiscovery leverages decades of experience in Legal Technology to streamline massive amounts of data into manageable, actionable assets.

Modus eDiscovery helps simplify and reduce electronic discovery costs, connect to live data and reduce legal holds. Their information governance services improve information transparency, help businesses comply with compounding data privacy regulations, understand the value of unstructured electronically stored information, and determine which data objects should be curated to respond to these requests.

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Customized Atlassian Stack

Our consultants integrated Jira and Confluence into the production environment to streamline the process of managing electronic evidence for law firms. Modus consultants performed a Configuration Jumpstart with fresh instances of Jira Software, Jira Service Desk, and Confluence customized for the client’s needs. In the first two weeks of the engagement, our consultants led the client’s team through proper deployment of Atlassian Server applications in AWS, provided live support during installation and initiation configuration, set up a POAM Jira project and installed add-ons, and created an IT Service desk project using industry templates.

Working with stakeholders, our Atlassian Certified Expert organized the client needs into projects, spaces, workflows, custom fields, and apps. With their customized Atlassian stack, Modus eDiscovery was able to create new Jira projects, reporting templates, and streamline the process of incident reporting for its existing clients. Following the deployment and initial configuration of the Atlassian Server, our Atlassian experts provided additional guidance and configuration assistance to ensure the client’s team can easily maintain and scale the solution.

Atlassian Deployed for Reusability


Atlassian is the world’s leading provider of collaboration tools. Their tools help teams work smarter and faster, together. Their robust suite of tools help different stakeholders of the software development lifecycle. From Jira, to Bitbucket, to Confluence, and more, Atlassian helps teams succeed.

As an Atlassian Platinum Enterprise Solution Partner, our consultants are experts at solving strategic business problems with Atlassian’s products. Our official partnerships with Atlassian and other leading technology companies like AWS, Cloudflare GitHub, InVision, and Ionic, create a unique ecosystem for your success.

Want to learn how Modus Create and Atlassian can transform your business? Get in touch with our team.