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Improving Engagement with Members

October 18, 2019

The Event Test Kitchen is a concept that would allow consumers to suggest new event ideas and weigh-in on potential event content by voting on event ideas suggested by others. Our role was to research whether users would use the Event Test Kitchen as a means for driving better event content in their area and whether they saw AARP as a natural provider of events they would go to.

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Elevating Customer Experience and Reducing Support Costs

October 18, 2019

Bright MLS challenged us to bolster revenue by launching new premium products and reduce customer support calls through a simplified user experience. Plus, Bright was in the midst of a merger — we needed to serve two user bases accustomed to different tools.

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DevOps Transformation on AWS

October 18, 2019

EDR needed to reliably create, develop, and test production environments. Modus Create used a CI-driven process to package and deploy software to dynamically created environments and improve testing. This AWS deployment and Agile transformation helped EDR better serve large-scale financial institutions that were their clients.

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